Your Privacy Matters at 245win —
Here Is How We Protect It

1. Introduction

At 245win, we take the privacy of our players seriously. This Privacy Policy describes how 245win collects, processes, stores and protects the personal information you provide when you register an account, make a deposit or withdrawal in PKR, contact our support team, or simply browse the platform.

This policy applies to all users of the 245win platform, regardless of the device or method used to access it. By creating an account on 245win, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here.

If you have questions at any point, you can reach our support team at [email protected] — we are here to help.

2. Data We Collect

The personal data 245win collects falls into the following categories:

Registration Information

When you create an account, we collect your full name, date of birth, email address, mobile number and your chosen username. This information is used to create and manage your player account.

Identity Verification Data

Before your first withdrawal, we are required to verify your identity. This involves collecting a copy of a valid government-issued ID (such as your CNIC or passport). Verification documents are handled securely and are used solely for the purpose of confirming your identity.

Financial Data

When you deposit or withdraw in PKR, we collect transaction details including payment method (JazzCash, Easypaisa, Raast, bank transfer or card), transaction amounts and timestamps. We do not store full card numbers or mobile wallet PINs — payment processing is handled by our secure payment partners.

Gameplay & Activity Data

We keep records of your gaming activity on the platform, including the games you play, session durations, bet amounts and win/loss records. This data helps us operate the platform fairly and assist with any account queries.

Device & Technical Data

When you access 245win, we automatically collect certain technical data — your IP address, browser type, operating system, device type and screen resolution. This data is used to ensure the platform works correctly on your device and to detect suspicious access patterns.

Communication Data

If you contact our support team via email or live chat, we keep records of those communications. This helps us resolve any follow-up queries and maintain quality standards.

3. How Data Is Collected

245win collects your data through the following methods:

• Directly from you — through registration forms, identity verification submissions, deposit and withdrawal requests, and support communications.
• Automatically — through cookies and similar tracking technologies when you access the platform. See the Cookies section below for more detail.
• From payment providers — when a transaction is processed via JazzCash, Easypaisa, Raast or another method, our payment partners share relevant transaction confirmation data with us.

4. How We Use Your Data

245win uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. Specifically, your data is used to:

Purpose	Data Used
Create and manage your account	Name, email, mobile number, username
Verify your identity before withdrawal	CNIC / passport, date of birth
Process PKR deposits and withdrawals	Payment method details, transaction data
Deliver bonuses and promotions	Account history, gameplay data
Provide customer support	Communication records, account data
Prevent fraud and detect suspicious activity	IP address, device data, transaction patterns
Improve platform performance	Technical and usage data (anonymised)
Send account-related notifications	Email address, mobile number

We do not use your personal data for purposes beyond those listed above without your explicit consent.

5. Data Sharing

245win does not sell, rent or trade your personal data to any third party. Your information may only be shared in the following limited circumstances:

• Payment processors: To complete your PKR transactions via JazzCash, Easypaisa, Raast or bank transfer, relevant transaction data is shared with our authorised payment partners. These partners are contractually bound to use your data only for payment processing.
• Identity verification providers: Our verification partner may process your ID document to confirm your identity before withdrawal. They are not permitted to retain or use your data for any other purpose.
• Platform infrastructure providers: Cloud hosting and technical service providers may process data as part of running the platform. All such providers operate under strict data processing agreements.
• Legal requirements: If required by law or in response to a valid legal request, we may disclose certain data to the relevant authorities.

6. Payment Data

All deposits and withdrawals on 245win are processed in Pakistani Rupees (PKR). When you make a payment using JazzCash, Easypaisa, Raast, bank transfer or a debit/credit card, your payment details are handled by our secure payment processing partners using industry-standard encryption.

245win does not store full card numbers, CVV codes or mobile wallet PINs on its own servers. Payment tokenisation is used where applicable to allow repeat transactions without storing sensitive financial data. If you have concerns about a specific transaction, contact us at [email protected] and we will investigate with our payment partner directly.

7. Cookies & Tracking Technologies

245win uses cookies and similar technologies to make the platform work correctly and to improve your experience. Cookies are small text files stored in your browser when you visit the platform.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These enable login sessions, remember your preferences and maintain security. These cannot be disabled without breaking the platform.
• Analytics cookies: Used to understand how players use the platform — which pages are visited most, where users drop off and how sessions are structured. This data is anonymised and used only to improve the platform.
• Security cookies: Used to detect suspicious activity, flag unusual login patterns and protect your account from unauthorised access.

You can manage cookie settings through your browser's preferences. Note that disabling essential cookies may prevent some platform features from working correctly.

8. Data Security

Protecting your personal data is something we take very seriously at 245win. The platform uses a range of technical and organisational security measures, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Encrypted storage for sensitive personal and financial data.
• Access controls ensuring that only authorised 245win personnel can access player data, and only to the extent required for their role.
• Regular security reviews and monitoring for suspicious access or data breach attempts.

While we take every reasonable precaution, no system is completely immune to risk. If you ever suspect your 245win account has been accessed without your authorisation, change your password immediately and contact our support team.

9. Data Retention

245win retains your personal data for as long as your account is active and for a period after account closure as required for legitimate operational and legal purposes. Specifically:

• Account and identity data is retained for the duration of your account and for up to five years after closure.
• Transaction records are retained for at least five years in line with standard financial record-keeping requirements.
• Support communication records are retained for two years after the last interaction.
• Cookie and technical data is retained for a maximum of 13 months.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to your identity.

10. Your Rights

As a 245win player, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data we hold about you at any time.
• Right to correction: If any of your personal data is inaccurate or incomplete, you can request that we update it. Basic details like your email address or mobile number can be updated in your account settings.
• Right to deletion: You can request that we delete your personal data. Note that some data must be retained for legal and operational reasons even after account closure, as described in the Retention section above.
• Right to restrict processing: In certain circumstances, you can request that we limit how we use your data while a query is being investigated.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where we rely on your consent to process data, you can withdraw that consent at any time. This will not affect any processing already carried out.

To exercise any of these rights, contact us at [email protected] from the email address registered to your account. We will respond within a reasonable timeframe.

11. Minors

245win is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe a minor has registered on the platform, please contact us immediately at [email protected]. Any account confirmed to belong to a person under 18 will be closed and all data deleted without delay.

We encourage parents and guardians to use parental control tools available on most devices and browsers to prevent minors from accessing online gaming platforms.

12. Changes to This Policy

245win may update this Privacy Policy from time to time to reflect changes in how we operate the platform or to comply with updated standards. When significant changes are made, we will update the effective date at the top of this page and, where appropriate, notify registered players via platform notification or email.

Your continued use of the 245win platform after any update to this policy constitutes your acceptance of the revised version. We recommend checking this page periodically so you always know how your data is being handled.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information has been handled, please get in touch with us.

You can reach the 245win support team at: [email protected]

Please contact us from the email address registered to your account so we can identify you and respond as efficiently as possible. We treat all privacy-related enquiries as a priority and aim to respond within three business days.